GST Rate Cuts Explained: Are Shops Still Charging More? Here’s How to File a Complaint

—

by

Himanshu
in

In India, the Goods and Services Tax (GST) is a comprehensive indirect tax implemented in 2017 to streamline taxation and reduce the cascading effect of multiple taxes. From time to time, the government announces GST rate cuts on various goods and services to reduce the financial burden on consumers.

However, it has been observed that even after GST cuts, some shopkeepers continue charging higher prices, not passing on the benefit to customers. In this article, we will explain what GST rate cuts mean, how to ensure you pay the correct price, and what to do if you are being overcharged.

1. What Does a GST Rate Cut Mean?

When the government reduces the GST rate on a product or service, it directly impacts the final price paid by consumers. A rate cut means you should pay less tax, and consequently, your total bill should be lower.

For example:

Product/ServicePrevious GST RateNew GST RateEffect on Price
Household goods18%12%Price should decrease by ~6% on GST portion
Restaurant dining12%5%Meals should be cheaper for consumers
Electric appliances28%18%Significant reduction in final price

2. Why Shops Might Still Charge More

Despite the rate cut, there are a few reasons why some shops might charge higher prices:

  1. Old stock pricing – Shopkeepers might not update prices for older inventory immediately.
  2. Profit margin protection – Some businesses increase the base price before applying GST to maintain profits.
  3. Lack of awareness – Not all shopkeepers are aware of the new GST rates or fail to update their billing systems.

3. How to Check the Correct Price

To ensure you are paying the correct price after a GST cut:

  • Check the GST rate: Use official government notifications or the GST portal to know the latest rates.
  • Examine the bill: GST-inclusive bills should clearly mention the rate and amount charged.
  • Compare prices: If possible, check prices at multiple shops.

4. What to Do if You Are Overcharged

If a shop is charging more than the applicable GST:

  1. Talk to the shopkeeper – Sometimes, it’s an honest mistake.
  2. File a complaint with GST authorities – You can lodge complaints online via the GST complaint portal or by calling GST helplines.
  3. Use consumer protection channels – Local consumer forums or online complaint platforms can also be used.

Steps to file a GST complaint online:

  1. Visit the official GST portal.
  2. Navigate to the “Complaints” section.
  3. Provide details like bill number, GSTIN of the shop, product details, and date.
  4. Submit the complaint and track the status online.

5. Conclusion

GST rate cuts are designed to benefit consumers, but it’s crucial to stay vigilant and ensure you are paying the right price. By checking bills, knowing the correct GST rates, and filing complaints if necessary, you can make sure businesses pass on the tax benefits to you.

Disclaimer: This article is for informational purposes only. Always refer to official GST notifications and portals for the latest updates.